SATISFACTION GUARANTEED

HERBS, ETC. 60-DAY SATISFACTION GUARANTEE

At Trace Herbals, LLC dba Herbs, Etc. (“Herbs, Etc.”), we stand behind our products and quality controls.  If for any reason you are not satisfied with an Herbs, Etc. product you purchased from Herbs, Etc. website or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.  

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

How to Claim the Guarantee

To submit a Guarantee request, please contact us through our Contact Us form or by calling 505-820-0410 and have information available regarding where and when you purchased your product and reason for your dissatisfaction.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Herbs, Etc., or provide other information to assist Herbs, Etc. in processing your request.

You must submit your Guarantee request within 60 days of the date of original purchase.

 

Guarantee Guidelines

Herbs, Etc. reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests in its discretion in cases of suspected fraud or where Herbs, Etc. concludes that the purchaser has abused the Guarantee.  Herbs, Etc. may amend or terminate the Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us through our Contact Us form or by calling 505-820-0410.  

Effective: August 1, 2025